Support

The Auctori™ team is here to answer any questions you have, listen to your suggestions and receive any feedback.  Please contact us at help@auctori.com.

FAQ

Auctori:law™ is a web content management system, which means you can change your website at any time. Editing, deleting and adding elements to your site can be done instantly. You do not have to have a program downloaded to use the Auctori™ CMS. You can even access it from your phone.

We believe that every site should be search engine optimized. We make these tasks easy to do within Auctori™.

• Submitting your site to the search engines

• Adding titles, descriptions and keywords

• Making URL’s search engine friendly

• Setting up Robots.txt files

Auctori:law™ was also built with attorneys in mind. We know your needs are different in a website and we appreciate and understand that.

How customizable is my Auctori:law™ website?

We want Auctori:law™ to meet your needs, so tell us what you need and we will customize Auctori:law™ for you. We are not trying to fit your ideas into a box. We want to communicate with you so that we can build a box to fit your ideas. We are constantly building different modules to accommodate different design elements. If you have an idea, share it with us.

Do I need to install any software to use Auctori:law™?

No, Auctori:law™ is a web-based solution which means all you need is a current web browser. We suggest using Mozilla Firefox, but Internet Explorer and Safari are compatible also.

How much storage space do I receive?

When you host your site with Auctori:law™ you receive 10 email addresses, a web database, 5 GB of data transfer and 5 GB of disk space.  If your needs exceed this we can discuss additional space.

What services does Auctori:law™ offer?

At Auctori:law™ we have partnered with The Net Impact® to offer design, content creation, custom development and search engine optimization.  We can help you with any of these services or just a few. Tell us what you can do, and we can do the rest.

How secure are Auctori:law™ Services & Applications?

We are committed to keeping your site safe, secure and accessible. Our dedicated server boasts daily backups, 24/7/365 expert technical support and a hardware redundancy failover plan. Additionally, we are supported by Rackspace and the Rackspace Network which has a 100% Network Uptime Guarantee. For additional security features please visit: http://rackspace.com/whyrackspace/network/datacenters.php

If I decide to leave Auctori:law™, what happens?

We have a strong belief here at Auctori:law™ that your website is truly your website. If you decide to leave Auctori:law™, we will deliver to you all artwork, imagery and supporting files needed to continue running your site elsewhere on a comparable hosting environment.

Can I add new websites?

We hope you do! With Auctori:law™ you can add numerous sites and manage them all in one place. Some of our clients create an additional site for their intranet and manage both within Auctori:law™.